What
is medical tourism?
Medical
tourism is simply the process of traveling abroad to a
specific destination to obtain certain medical procedures. Medical
tourism is certainly not a new concept. Canadians and Europeans have
been traveling outside their regions for years to obtain medical
procedures due the long waiting periods associated with socialized
medicine. The global elite have been traveling to the US for years as
well to our world renowned hospitals, such as Johns Hopkins, Mayo
Clinic, Cleveland Clinic and MD Anderson. Now US citizens have an
excellent opportunity to seek top quality procedures outside the US,
where they can recover in anonymity and luxury at more affordable
rates.
Who are medical tourists?
Medical tourists are generally residents of the
industrialized nations of the world and primarily originate from The
United States, Canada, Great Britain, Western Europe, Australia, and
The Middle East. But more and more, people from many other countries of
the world are seeking out places where they can obtain their medical
care at an affordable cost.
What kind of healthcare
do medical tourists obtain?
A myriad of options exist for medical tourists
- from purely elective procedures such as face lifts, liposuction,
tummy tucks, breast augmentation, dental crowns, and LASIK, to more
serious procedures such as joint replacements, spinal disc
replacements, hysterectomies, and cardiac bypass surgery - medical
tourists can now obtain many types of medical or surgical procedure
abroad in a safe and effective manner for a fraction of the cost that
they would face in their home countries.
What
services are included?
There are a host
of services incorporated in our medical travel program. We will walk you
through the entire process. You need not be aware of anything about the
medical tourism process other than your wish to receive a medical
procedure.
Why
should I consider medical or surgical procedures outside the US?
The cost of the
medical procedures in the countries that we participate is generally 50
to 80 percent less expensive than the same procedures in the US.
This cost differential enables you the opportunity to have a vacation
in an exotic country, recover in a 4 to 5 star resort in complete
anonymity, and then return home having spent less than the procedure
alone in the US.
What happens if something goes wrong?
A legitimate concern that most people have when
considering medical care abroad is legal recourse in the event that
something goes wrong. To date no formal legal framework has been
established to protect international patents while receiving medical
care outside the U.S. If this is an overriding concern to you, then you
should perhaps consider remaining in the U.S. for your medical
procedure. In the unlikely event that some medical malpractice error
does occur, it would be very unrealistic to expect any financial
recourse in a foreign jurisdiction.
However, it is important to understand that international patients
still have tremendous leverage in insuring the best possible outcomes.
This leverage is the international brand image of any hospital seeking
to attract foreign patients. They fully understand that one mistake
with an international patient could potentially end up on CNN Headline
news the next day. Such negative publicity would certainly be a
detrimental blow to their international patient flow for some time.
Since these hospitals have invested vast resources in cultivating their
global brand image, they have a huge incentive to insure that you are
safe and satisfied during every phase of your medical retreat. Of
course there are still no guarantees when undergoing surgery, but that
goes for your local hospital down the street from you as well.
Is
cost the most important factor that I should consider?
Absolutely not,
however, cost is always an important factor to consider when seeking
medical care. If you work with MedRetreat, we will assist you in
finding the facilities and doctors that will be much less expensive
than in the US. However, we do not encourage you to travel abroad for
surgery because it is cheaper. Surgery is a risky procedure,
regardless where it is performed and should be taken very seriously and
discussed with your family and other professionals. If you are serious
about a surgery abroad, we can inform you about where you will find the
best hospitals and doctors to perform your surgical procedure and
save money.
What
is the typical cost difference of medical procedures abroad?
The difference in
price depends upon the medical procedure you choose. In reviewing the
cost of many procedures in the US, versus the same ones performed in
our selected destinations, costs are
typically 50-80% lower abroad. The greatest cost savings is typically
found in cardiac procedures (75-90% lower fees outside of the United
States). If you have received quotes in the US for $10,000, you can
expect the same procedure to cost between $2,000 and $5,000. This
significant cost reduction enables you purchase a round trip air
ticket, recover in a 5 star resort, buy a new wardrobe, and return home
saving money.
Why
is medical care so much cheaper in certain countries?
Although many
countries have imitated our world-renowned health care system in terms
of quality and technology, they have not adopted our legal system
completely. Doctors in the US are required to pay medical malpractice
insurance that usually cost over $100,000 annually. Foreign doctors are
required to pay medical malpractice insurance as well, but their costs
are as low as $4000 annually. In addition to this insurance, certain
economies are at different stages of development than the US. This
absolutely does not mean that their healthcare technologies and
institutions are behind the US. In fact, most of the private hospitals
in our network use exactly the same equipment and instruments as
the most advanced hospitals in the US.
Here are some other reasons why the costs are less overseas:
- Lower cost of
labor
- Lower real
estate values
- Lower
construction costs (to build hospitals)
- Favorable
exchange rates
- Lower
government taxes
- No accounts
receivable collections issues with medical tourism patients
(cash/credit card payment before release from hospital)
- No emergency
room bad debt
- Less
administrative paper shuffling
- Less
bureaucracy/red tape
- Cheaper
medical supplies/equipment/medications
How can I trust the quality of the
foreign doctors?
To begin with,
one of our key service offerings to you is to provide all the
information to you about the doctors in order for you to make the most
educated decision possible. We will provide you with resumes and
facilitate phone conversations or even video conferences. If you are
still not comfortable, we will work to provide you with the information
about the doctors that is important to you.
Additionally,
many of the doctors in our network were educated in the US. Some have
even practiced in the US for years and remain Board Certified in the US.
How
can I correspond with a doctor in a foreign country?
As part of our health
tourism service, we will help facilitate the initial
consultation between you and the doctor. Additional correspondence
before traveling can be conducted via phone, email, and/or
video-conference, if desired. For cosmetic surgery, the doctors will
want to see images of the designated regions for surgery. These images
can easily be sent via email though the use of a privacy number that
will be assigned to you to protect your anonymity..
Are
the hospitals safe?
We will do all
that we can to insure that you are comfortable with the hospitals that
you review. A large part of our value to you is that we have visited
these facilities personally and can attest to their standards of
hygiene, modernity and use of technology. We will also be your
advocates to assist in obtaining necessary statistics for your chosen
facility. Additionally, even though the hospitals in our network have
accreditation from their government and non-government entities, we
will continue to work with the executive management teams of the
foreign hospitals in our network to seek accreditation from the Joint
Commission International.
Why
have you selected Argentina, Brazil, Costa Rica, El Salvador, India,
Malaysia, Mexicao, Thailand, Turkey and South Africa as your medical
tourism destinations?
That is an
excellent question since there are many countries around the world that
provide medical care at a fraction of the cost in the US. In the future
we may possibly add new destination packages to our network. However,
in selecting these destinations, we took several important factors into
consideration. First and foremost, we selected countries with the most
established, most experience and highest quality in the global medical
tourism sector. Next we selected countries that are investing immense
resources into building up their medical tourism infrastructure. This
means that in addition to their healthcare facilities and technology,
they also have built advanced transportation and communications
systems. Then we reviewed their healthcare standards, professionalism
and quality of their doctors. For more information about these
countries, please contact us.
Can
you select or advise which doctors and/or hospitals to visit?
Our sole purpose
is to provide you with the necessary tools and information to make an
informed and educated choice about medical tourism options. We
absolutely will not encourage, advise, advocate or underwrite any of
the doctors or healthcare facilities in our network. The choice is
completely up to you. We will facilitate your research and provide
answers to multitude of questions that you may have.
What
if I don’t find the procedure that I am interest in on you website?
If you are
interested in or require a certain procedure that is not listed on our
website, please contact us so that we may assist you in your search.
Our network covers a wide spectrum of medical procedures, from the
least invasive procedures to the most advanced procedures.
What
if my family doctor advises against a medical procedure abroad?
Such advice is
certainly to be expected. Rest assured that the US is not the only
country that has rigorous healthcare standards and strong patient
rights. If fact, you may be surprised to learn that your local hospital
has lost accreditation due to poor quality standards. Many hospitals
throughout the world are accredited by the JCAHO or Joint Commission
International, a US based hospital accreditation organization. Check to
see if your hospital is accredited by the JCAHO.
How
can it be safe to travel so far after a surgical procedure?
Your travel plans
will be entirely dictated by the surgical procedure you select. Once
you select a procedure and destination, we inform you about the
recommended recuperation time required before return travel.
How do I know
MedRetreat is a legitimate, ethical company?
MedRetreat has been in existence since July of 2003
and has had an international presence since January of 2004. We
are a member in good standing with the Better Business Bureau
(BBB.) The BBB only accepts members that are registered as a U.S.
company. Please feel free to check our status by visiting the following
link: BetterBusinessBureau
Why should I work with a medical
tourism service agency?
You don’t have to work with a medical tourism service
agency. You can contact an overseas hospital directly, schedule your
appointments, and book all your arrangements on your own. Many people
have done this. However, if you work with a reputable service agency,
they have taken care of all the guesswork for you. They have personally
inspected all of their affiliate hospitals, met the doctors, and have
established strong relationships with their affiliates. They will have
a direct connection to all the administrators of your hospital. Equally
important, they will have many past clients that have had your
procedure, whom they can refer you to speak about their experience with
the destination, the doctor, the hospital, and even the hotel. Pages
could be written about the value of working with a service agency,
versus attempting to manage the process on your own.
Can I speak with a past client about
their experience?
Absolutely. Once you decide to move forward with MedRetreat, we will be
happy refer you to past clients that have had the procedure that you
are seeking. In return, we will appreciate your referrals once you
return from your medical retreat. This being said, we totally respect
the privacy of all our clients and will only assign referrals to those
that give permission to do so.
How long will I have to remain in the
destination after my procedure?
It depends on your selected procedure. In most cases the required
length of stay in your destination will be between 2 and 3 weeks. Your
surgeon will advise you on the length of stay in the hospital and
destination in your initial pre-travel quotation.
What if I need to make changes to my
itinerary when I am already abroad?
No problem. If you need to make any changes to your medical retreat
itinerary, your Program Manager will take care of all the work for you.
They will revise your flight itinerary, as well as your hotel stay.
They will even contact family and friends back in the USA to inform
them of your changes.
What are your hours of operations?
Our Program Managers are available 24/7 to serve you. They sleep with
their cell phones so that they are in constant contact with you. You
will never have to worry about being abroad and not being able to
contact us for assistance.
How can I contact MedRetreat while am I
abroad?
Prior to you departure from the US, you will be given 4 contact
numbers. These contacts include your US Program Manager, Destination
Program Manager, the Director of Facilitation, and the Managing
Director of MedRetreat. In most destinations, you will receive a cell
phone to use through the duration of your medical retreat. This cell
phone is programmed with all the pertinent phone numbers that you will
need.
What happens if I arrive at my
destination and I decide not to proceed with my procedure?
At MedRetreat, we offer a Guarantee, which stipulates that if you
decide to not go through with your procedure after meeting your doctor
and touring the hospital, you will be refunded 100% of your initial
deposit. For more information, please see our Guarantee.
If I bring a relative or friend, will
there be an additional charge?
We encourage our clients to bring a companion along with them. They can
stay in the same hotel room at no additional charge. In fact, many of
our hotel affiliates offer large buffet breakfast for two. The only
extra expense that your companion will incur will be the cost of the
flight, meals, and other travel essentials.
Can I make my own flight arrangements?
Yes. You can make your own flight arrangements. However, we strongly
encourage our clients to use our affiliate travel partner so that in
the event you need to make any changes to your medical retreat flight
itinerary, we easily work with our travel partner to make those changes
on your behalf. Although you may find a cheaper flight over the
internet, making changes could be very difficult.
Can I use my frequent flyer miles for
my flight?
Yes, many of our clients have used their frequent flyer mileage for
additional savings. Once you begin working with our travel partner,
they will assist you in finding flights that will accept your frequent
flyer miles.
Can I book my own hotel stay?
Yes. You can arrange your own hotel stay. However, we strongly
recommend that you stay in one of our affiliate hotels. The simple
reason is our concern for your safety. We have personally selected our
affiliate hotels based upon their proximity to the hospitals,
reputation for customer service, safety, amenities, and convenience. If
you're not familiar with the destination, you could select a hotel that
is less expensive than our affiliate partners, but may be in an unsafe
area or have poor customer service.